The Australian marketplace is changing, and it is changing rapidly. Now more than ever, we are expected to be doing more for less; see more clients, get more business and achieve higher profits, all for less money and even less time.
Every hour, minute and second is like a precious relic – there is only one like it, and once it’s gone, it’s gone forever. That’s why time is one of the few absolutely scarce commodities.
For many of us, it is the only truly scarce commodity we will ever deal with.
We all know the key to happy customers is solid, quality customer service. After all, isn’t this what most major companies have been championing for years?
A good customer service team (and as a result, a good experience with your organization), is great for your customers. However, this only works if they want to contact you.
The purpose of any business is to make money.
However, this is becoming harder as revenue dries up and the cost of operation continues to grow. In order to offset this cost, we need to collect more revenue from the client, and so we enter a loop of chasing clients and money but having to spend more on marketing and infrastructure to get the same income.
The financial services world is changing. We are in what is being heralded as crunch time for many financial advisers and their firms. This is why, now more than ever, it is crucial you provide value back to your clients. What is value? In some of the most traditional aspects of financial advising, value is seen as the money returned to the client.