The Australian marketplace is changing, and it is changing rapidly. Now more than ever, we are expected to be doing more for less; see more clients, get more business and achieve higher profits, all for less money and even less time.
Every hour, minute and second is like a precious relic – there is only one like it, and once it’s gone, it’s gone forever. That’s why time is one of the few absolutely scarce commodities.
For many of us, it is the only truly scarce commodity we will ever deal with.
We all know the key to happy customers is solid, quality customer service. After all, isn’t this what most major companies have been championing for years?
A good customer service team (and as a result, a good experience with your organization), is great for your customers. However, this only works if they want to contact you.